Why is my soy candle bumpy after burning sometimes?

This happens when the rate of cooling is inconsistent and will happen once the candle has been lit and then extinguished. This is a by-product of all-natural wax, and it does not affect the performance of the candle.

What is the white frosted area on my candle?

If you've ever seen a white-ish color coating on chocolate, then you have a good idea of what frosting looks like in soy wax. It is a natural byproduct of natural wax and in no way affects the burn ability or fragrance of a candle. It is caused by tiny crystal growth that forms on the top and sides of the wax.

Source: https://www.candlescience.com

My candle came broken! How do I replace it?

Unfortunately, no matter how we secure our packages, from time to time this will happen. Rest assured that we will fix that!  Send an email with a picture of your damaged candle to willothewicksllc@gmail.com and we'll get a replacement out to you as soon as possible. 

I got the wrong scent or product! How do I fix this?

No worries, simply email us with a picture of your order at willothewicksllc@gmail.com and we'll get a replacement out to you.